The Intersection of Product Design and Service Design

I designed a service design research guide to quickly deliver a cheap and easy-to-use data tool for city employees.

 

This was during my time as an Apprentice for the Product team at NYC Opportunity, a city agency working to reduce poverty and increase access. While working with the Product team, I also delivered interaction design solutions to tough problems, composed product briefs, ran sprints, and designed and facilitated user research sessions.

You can read all about my research guide in a blog post over here.

Role: Product Researcher

Tools: Service Design, Product Design, web analytics.

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