The Intersection of Product Design and Service Design
I designed a service design research guide to quickly deliver a cheap and easy-to-use data tool for city employees.
This was during my time as an Apprentice for the Product team at NYC Opportunity, a city agency working to reduce poverty and increase access. While working with the Product team, I also delivered interaction design solutions to tough problems, composed product briefs, ran sprints, and designed and facilitated user research sessions.
You can read all about my research guide in a blog post over here.
Role: Product Researcher
Tools: Service Design, Product Design, web analytics.