Hello!
I’m a design researcher with prototyping experience. I champion people's unique needs while understanding what drives the success of a product or service.
I’m open-minded when it comes to deciding which tools, methods or skills to use. Whatever gets the job done well and equitably.
I enjoy complex problems that require patience and creativity. I can zoom out to connect needs across users, staff, business goals, technology, and contexts such as policy, regulation, and accessibility.
How I dive into a problem, generate opportunity areas and help others use design research.
Product research and design for a lightweight platform to match drivers with Yellow taxis, conducted at the NYC Taxi & Limousine Commission.
Legacy Modernization Pilot
(Coming soon!)
Research, user testing and prototyping of a new portal for licensees and staff, in an effort to modernize legacy systems.
Customer-Centric Initiative
(Coming soon!)
Design research to demonstrate the value of human-centered design to staff across seven teams.
A few projects from my past.